Our Refund policies include:
• Refunds are available for tickets cancelled at least 7 days before the scheduled event.
• No refunds will be issued for cancellations made less than 7 days before the event.
• If an event is cancelled by Community Is Strength Ltd, a full refund will be issued
automatically to the original payment method within 10 working days
Ticketed Events & Fundraisers
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• Free events may require pre-booking for capacity or safeguarding reasons. If you are
unable to attend, please notify us so your space can be reallocated.
• Repeated no-shows without notice may affect your ability to book future events.
Free Community Events
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• Refunds will not be issued for food, drink, or bar items once purchased.
• Alcohol is served under a Temporary Events Notice (TEN) and we operate a
Challenge 18 policy. We reserve the right to refuse service without refund if
identification cannot be provided.
Refreshments & Licensed Events
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REFUND POLICY
A LEGAL DISCLAIMER
Community Is Strength Ltd
Refund and Cancellation Policy
Effective from: 22/06/2025
At Community Is Strength Ltd, we are proud to provide inclusive, engaging, and accessible
events that uplift our community. This policy outlines our approach to ticket refunds,
cancellations, and special circumstances to ensure fairness and clarity for all attendees and
stakeholders.
Our Refund policies include:
• Sports and fitness sessions are non-refundable within 48 hours of the session start
time.
• Sessions may be rescheduled with more than 48 hours’ notice, subject to availability.
• Outdoor activities may be postponed due to weather or safety concerns. In such cases,
attendees will be offered a refund or a transfer to a new date.
Sporting Activities
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• Donations are non-refundable unless given in error or under exceptional
circumstances.
• If a fundraising event is cancelled, ticket refunds may be offered, but donations made
independently of ticket sales will not be refunded.
Charity Events
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We recognise that emergencies and personal hardship may arise. Please contact us at [Insert
official company email] if you are unable to attend due to illness, bereavement, or other valid
reasons. Discretionary refunds or credits may be offered on a case-by-case basis.
Special Circumstances
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Our Refund policies include:
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To request a refund or raise a concern, email us at [Insert official email] within 7 days of the
event date. Please include:
• Your full name
• Event name and date
• Booking reference or receipt
• Reason for the request
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Approved refunds will be processed within 10 working days using the original payment
method.
Annually Reviewed
This policy is reviewed annually and may be updated to reflect legal requirements, funding
body guidance, or operational needs.
Community Is Strength Ltd – Working Together, Celebrating Community